Returns Policy

At Dream Day Designs Boutique, we want you to love every purchase! If something isn't right, we're here to help. Below, you’ll find the details of our return policy:

Eligibility for Returns

We accept returns under the following conditions:

- Defective or Damaged Items: If your item arrives defective or damaged.

- Incorrect Items: If we sent you the wrong product.

Note: Personalised items, such as custom "Mr & Mrs" cake toppers, are non-returnable unless they arrive damaged or defective. This ensures every personalised piece remains unique to you.

Return Time Frame

Returns must be initiated within 30 days of delivery. Unfortunately, we cannot accept returns beyond this period.

How to Initiate a Return

Contact Us: Please email our customer support team at contact@dreamdaydesigns.uk with the following details:

- Order number.

- Description of the issue.

- Photos of the item (if defective or damaged).

Approval: Once we’ve reviewed your request, we’ll send you instructions for returning the item.

Return Shipping

- For defective or damaged items, we’ll cover the return shipping cost.

- For all other eligible returns, customers are responsible for the return shipping fees.

Refunds & Replacements

Once we receive the returned item and verify its condition, you can choose between:

- A refund (processed within 5-7 business days to your original payment method).

- A replacement item, subject to availability.

Non-Returnable Items

- Personalised products, unless they arrive defective or damaged.

- Items returned due to a change of mind.

Contact Us

If you have any questions or concerns, our friendly customer support team is here to help. Reach out to us at contact@dreamdaydesigns.uk or 020 8058 8980.